IT Support Technician

Fix computers, networks and accounts for a help desk.

Start with Linux for Hackers // EP 1 (FREE Linux course for beginners) (12 min, NetworkChuck), then HELPDESK - how to get started in IT (your first job) (110 min, NetworkChuck). All 34 lessons in IT Support Technician are free. No degree. CompTIA A+ helps (two exams). A starter kit costs about $75. About $60k a year (US median, computer support).

To start: No degree. CompTIA A+ helps (two exams). Earning: About $60k a year (US median, computer support).

1. Help desk basics

   Troubleshooting, tickets and people.

   • Linux for Hackers // EP 1 (FREE Linux course for beginners) (12 min, NetworkChuck, Beginner)
   • HELPDESK - how to get started in IT (your first job) (110 min, NetworkChuck, Beginner)
   • IT Fundamentals Course – Hardware, Cloud, DevOps, Networking, Security, Databases, DNS, Git, Linux (782 min, freeCodeCamp.org, Beginner)
   • Practical Help Desk - Learn IT Fundamentals in 9 Hours (563 min, TCM Security, Beginner)
   • Hacking Active Directory for Beginners (over 5 hours of content!) (317 min, TCM Security, Beginner)
   • Introduction to IP - CompTIA A+ 220-1101 - 2.1 (19 min, Professor Messer, Beginner)

2. Networking

   How the internet in an office works.

   • What is a SWITCH? // FREE CCNA // Day 1 (23 min, NetworkChuck, Beginner)
   • let's hack your home network // FREE CCNA // EP 9 (30 min, NetworkChuck, Intermediate)
   • Network Ports Explained (11 min, PowerCert Animated Videos, Intermediate)
   • Every Networking Concept Explained In 20 Minutes (23 min, TechWorld with Nana, Intermediate)
   • CompTIA Network+ N10-009 Full Certification Course (257 min, PowerCert Animated Videos, Intermediate)
   • How TCP really works // Three-way handshake // TCP/IP Deep Dive (61 min, David Bombal, Advanced)

3. Cloud and Linux

   Where companies run now.

   • you need to learn Docker RIGHT NOW!! // Docker Containers 101 (23 min, NetworkChuck, Beginner)
   • Docker Crash Course for Absolute Beginners [NEW] (68 min, TechWorld with Nana, Beginner)
   • Kafka Tutorial for Beginners | Everything you need to get started (19 min, TechWorld with Nana, Beginner)
   • Learn Docker in 7 Easy Steps - Full Beginner's Tutorial (11 min, Fireship, Beginner)
   • DevOps from Zero to Hero: Build and Deploy a Production API (300 min, JavaScript Mastery, Beginner)
   • Learn Docker in 1 Hour | Full Docker Course for Beginners (88 min, JavaScript Mastery, Beginner)

4. Security basics

   Keep users safe.

   • the hacker’s roadmap (how to get started in IT in 2023) (21 min, NetworkChuck, Beginner)
   • the hacker’s roadmap (how to get started in IT in 2025) (34 min, NetworkChuck, Beginner)
   • 2022 Cybersecurity roadmap: How to get started? (25 min, David Bombal, Beginner)
   • Harvard CS50’s Intro to Cybersecurity – Full University Course (464 min, freeCodeCamp.org, Beginner)
   • What is Shadow AI? The Dark Horse of Cybersecurity Threats (11 min, IBM Technology, Beginner)
   • What Is Phishing? (9 min, PowerCert Animated Videos, Beginner)

5. Get hired

   A CV that gets read, interviews you are ready for, and the first offer negotiated.

   • Career Change to Code - The Complete Guide [Full Course for Aspiring Developers] (203 min, freeCodeCamp.org, Beginner)
   • If Your Job Interviewer Asks You THIS, BEWARE! (11 min, A Life After Layoff, Intermediate)
   • Write an Incredible Resume: 5 Golden Rules! (9 min, Jeff Su, Intermediate)
   • Can't Get A Job? You May Be On The "Do Not Hire" List! (18 min, A Life After Layoff, Intermediate)
   • Top 5 LinkedIn Profile Tips! (10 min, Jeff Su, Intermediate)
   • A Job Recruiter Critiques 5 Real Audience Resumes (23 min, The Financial Diet, Intermediate)

6. Money basics for your first pay

   Budget it, save it, and start investing early.

   • Investing 101 (20 min, Ben Felix, Beginner)
   • Using Your Money To Be Happier (21 min, Ben Felix, Intermediate)
   • 5 Things You Need To Do If You Make Less Than $100k (21 min, The Financial Diet, Intermediate)
   • 9 Things To Stop Spending On By 30 (26 min, The Financial Diet, Intermediate)